How emotionally intelligent people act when provoked

Viewed in Inc. Human interaction is an essential part of work life. But let’s face it: Not all colleagues make it easy. Nemesis Fairly commonly, people have one or more individuals in their professional orbit who are particularly difficult. Sometimes they may even be a nemesis. Emotion management This is where “emotional intelligence” comes in,… More

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Do you have E-charisma on Zoom? Here’s how to get it

Viewed in The Wall Street Journal Among the soft skills associated with most successful professionals and executives is charisma, the form of charm that often can inspire loyalty in peers and colleagues. It is a key leadership trait. In the traditional office and boardroom environments, its characteristics have largely remained unchanged over the years. Charisma… More

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New Marketing for the New Normal

Viewed in Egon Zehnder It’s increasingly recognized that much of global business may be altered in permanent ways by the ongoing COVID-19 pandemic. Marketing will likely be no exception. Executive search firm EgonZehnder interviewed 65 executives from 61 countries around the world, asking the following question: “How will the marketing function look different post Covid-19?”… More

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The Evolving State of Digital Transformation

Viewed in BCG The COVID-19 pandemic is increasing companies’ urgency with digital transformation, management consulting firm BCG contends in this research report. 80% of companies accelerate their digital transformation In a survey of 825 board members, CEOs, chief experience officers, and other executives across eight industries, BCG found that 80 percent of their respondents intend… More

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7 Key Actions for the Data-Driven Chief Risk Officer

Viewed in Russell Reynolds Associates Management consulting firm Russell Reynolds Associates has communicated with senior leaders in risk and data and come away with seven actions for chief risk officers, which they detail in this report. Digitally fluent Perhaps most important in this current era of data, they conclude, is that chief risk officers “need… More

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Warren Buffet says 4 choices in life separate the doers from the dreamers

Viewed in Inc. Global business and finance icons have many extraordinary attributes, but it’s rare to find many whose public comments and words resonate throughout the world and sometimes end up leading to vast rethinking of established business norms and practices. But Warren Buffet, the legendary chief executive officer of Berkshire Hathaway, the U.S.-based multinational… More

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What 800 executives envision for the postpandemic workforce

Viewed in McKinsey When the pandemic first emerged earlier this year, businesses largely prepared for what was thought to be, at first, a multi-week disruption. That quickly became a multi-month disruption. And then finally as summer arrived, it was clear that predictions that rising temperatures would bring it to an end were inaccurate. The precise… More

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Jeff Bezos just published a 4,000-word statement to Congress. It’s a master class in emotional intelligence

Viewed in Inc. This past July, four of big technology’s chief executives—Amazon’s Jeff Bezos, Apple’s Tim Cook, Facebook’s  Mark Zuckerberg, and Google’s Sundar Pinchai—were summoned to appear before the U.S. Congress. Each also submitted written statements. But at 4.540 words, Bezos’ written statement was both the longest and most remarkable. Inc. contributing writer Justin Bariso… More

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How to create a workplace that actually inspires passion

Viewed in Harvard Business Review Companies of the world confront many challenges. None are likely greater than the ongoing question of how they will navigate their way back to normalcy (if that is even possible at all) from the world’s hugely damaging coronavirus pandemic. Yet one additional cost of the pandemic is that it is… More

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The 21 excuses for not closing a deal

Viewed in SaaStr Sales is hard SaaStr founder James Lemkin writes, and of course he is right. Even the most seasoned and competent sales executives and professionals often encounter many forces in the larger business environment, or even in their own company’s respective disadvantages, against competitors. Ultimately, for instance, a sales professional who closes all… More

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Upskill and reskill: Why skill development is key to future success

Viewed in Top CHRO The coronavirus pandemic is challenging global companies in so many ways it is almost difficult to keep up with all of them. But the challenge of employee skill development during the pandemic, especially including developing employee skills in a largely remote work environment, is right up there among the biggest such… More

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How different personality types cope with an always-on culture

Viewed in Harvard Business Review Even before the coronavirus pandemic, technology was weighing heavily on many employees who were increasingly expected to be accessible and engaged online even after work hours. With the pandemic, that expectation seems to have only increased. A Significant Cost There is a significant cost to this “always on” culture, John… More

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